Operations
Job-ID: 11331
Country Malaysia / Petaling Jaya
Contract Full-time
Level Young professionals
Apply online

Database Specialist (Business Analyst)

Analyzing business and working with numbers within the Sales environment

Your Skillset

  • 2-3 years relevant experience in analyzing business
  • self-motivation to drive personal and team moral
  • able to use Microsoft applications and CRM systems

Your Role

Our customer provides data storage hardware and software products and services. They are leading the hybrid of cloud and on-premises data storage market with multiple applications in different industries.

  • You create scheduling adherence and notify support personnel
  • You execute reporting packages for agents, teams, and programs to provide analysis in areas of opportunity
  • You send out reports and performances updates
  • You make sure processes and procedures regarding the real time management are up to date
  • You conduct real time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. You also maintain a special emphasis on looking for possible downtime and telephony issues
  • You are responsible for the complete development of all reports
  • You create and update stakeholder reporting and competency data on a daily, weekly, monthly and quarterly basis
  • You perform Root cause Analysis (RCA) to identify the appropriate actions to reduce/eliminate the defects in case of variance in performance parameters and continue to find better ways of managing the operational metrics
  • You create Agent Productivity Reports using pre-defined metrics to compare individual and team performance
  • You consolidate program reports and provide business analysis
  • Your provide Onboarding Trainings for Salesforce.com
  • You ensure the adaption of Best Practices regarding the usage of tools and processes
About salescode

Become a part of our team!

Salescode scales successful software/SaaS sales teams globally, faster than anybody else. We sell for the software industry. We provide tailor-made sales outsourcing services, along the entire sales cycle on a global scale. Our worldwide experts provide services for 190+ countries based on our cutting-edge software to outperform customer expectations and drive revenue. Salescode is a brand of the Hemmersbach Group, a global IT services provider with more than 4,000 employees in over 50 offices. Join the team in Nuremberg, Athens, Houston or Kuala Lumpur and contribute to our success story.

Your Benefits

  • Buddy program
  • Company events
  • Competitive monthly salary
  • Extensive paid training
  • Health insurance
  • Mobile working
  • Unlimited employment contract
Your contact Our Recruiting-Team
Phone: +49 (0)911 477-726-66 - 2
career@salescode.io
Request Call-Back
Job-ID: 11331 / Date June 22, 2022
Database Specialist (Business Analyst)
Malaysia / Petaling Jaya
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