Database Specialist (Business Analyst) - Athens
- First years of relevant experience in analyzing business and working with numbers within the Sales environment
- You have excellent communication skills both verbal and written in English (at least C1)
- You have proven skills in creating and automating of management reporting
- You have strong IT literacy (Microsoft applications and CRM systems)
- You are a fast and willing learner
- You create scheduling adherence and notify support personnel
- You execute reporting packages for agents, teams, and programs to provide analysis in areas of opportunity
- You conduct real time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. You also maintain a special emphasis on looking for possible downtime and telephony issues
- You create and update stakeholder reporting and competency data on a daily, weekly, monthly and quarterly basis
- You perform Root cause Analysis (RCA) to identify the appropriate actions to reduce/eliminate the defects in case of variance in performance parameters and continue to find better ways of managing the operational metrics
- You create Agent Productivity Reports using pre-defined metrics to compare individual and team performance
- Your provide Onboarding Trainings for Salesforce.com
Become a part of our team!
Salescode enables and supports growth for the SaaS industry. We build and deploy sales teams globally, efficiently, and faster than anybody else.
We focus on the software industry and provide tailor-made sales services throughout the entire sales cycle on a global scale. Our 800 experts develop and implement sales ecosystems for our industry-leading customers across 190+ countries. Years of experience in complex B2B sales environments enables us to outperform customer expectations and drive outstanding results for our clients.
Our customer provides data storage hardware and software products and services. They are leading the hybrid of cloud and on-premises data storage market with multiple applications in different industries.