Operations

Quality Assurance Analyst

Job-ID: 7935
Malaysia / Petaling Jaya,Selangor
Full-time
Young professionals
Your contact Yoke Pheng Ho
Salescode

Become a part of our team!

At Salescode, we are global locals that scale revenue worldwide. We build successful sales teams globally, faster than anybody else. Our expertise is coded into a cutting-edge engine, which drives our sales experts to maximized performance in 50+ countries. With this as a reality - we are able to expand reach and offer sales services to more than 190 countries.

We sell for the IT industry. We provide tailor-made sales outsourcing services, along the entire sales cycle on a global scale. Our more than 4,000 experts worldwide provide services based on our cutting-edge engine to outperform customer expectations and drive revenue.

The Inside Sales Development Representative is a responsible for Demand Generation.

Our customer is a leading provider of products and services for content security and moderation to online marketplaces. By using this software businesses are benefitting from improved content quality and relevancy, enabling them to deliver better experiences to their users.

You will connect with stakeholders at high level in all industries to arrange appointments with the sales team. The Sales Development Representative will be responsible for the identification of new opportunities and initiating the sales cycle across medium and large multi-national customers by introducing the product/service and setting appointments.

Your Role

our role is primarily responsible to drive the sales team’s performance with the highest quality standards
Must have an in-depth & advanced understanding of the Sales cycle and be a Sales performance fanatic.
Prepares newly on-boarded sales representatives by conducting call monitoring & coaching on sales process; product knowledge; developing individual coaching plans; providing resources and assistance.
Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
Formulate a consistent benchmark of high achieving sales professionals by creating a monthly coaching curriculum aligned to both internal and external needs and expectations.
Identifying patterns of development across all teams and customers.
Identify low performers and create a development plan, follow through with tangible results.
Provide in-depth one on one coaching, training and follow-up to optimize sales and customer satisfaction.
Understand a customer’s business needs and translate those business needs into people skills and execution strategies
• Conduct call monitoring for assigned sales agents, support with ongoing coaching
• Aid in the sales engagement process
• Steer the setup of the sales project environment
• Help improve deficiencies and build on the strengths of individual performers
• Assist in developing sales scripts, training and workflows
• Provide Trainers support & feedback on content effectiveness and requirements to meet salesforces’ development needs.

Your Benefits

What we offer:

A secure job in an exponentially growing international company
Strong team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal further development thanks to our human resources development program
Mentoring program to get you started with the support of an experienced colleague
Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
Centrally located office in Kuala Lumpur
A company that is not only continuously commercially successful but also provides a sense of purpose:
o   Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.

o   Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.

Your Skillset

Mandatory Experience required:

  • Minimum 2 years of Sales Training/Coaching/Quality Analyst experience
  • Inside Sales Experience Required
  • Software Sales
  • CRM training experience (SFDC, MS Dynamics, Hubspot etc)
  • COPC process knowledge is a PLUS
  • Languages: English (C1) + Mandarin or Cantonese

Success Indicators:
 High sales achievement by assigned sales programs
 Added value – Training & Quality
 Execution & adoption of Training curriculums
 Quality SLA achievement

Job-ID: 7935 / Date June 16, 2021
Quality Assurance Analyst
Malaysia / Petaling Jaya,Selangor
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