L2 Remote Support Specialist

Job-ID: 8575
Malaysia / Petaling Jaya, Selangor
Young professionals
Your contact Salescode

Become a part of our team!

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Role

  • Providing 2nd line support for an international customer.
  • Troubleshooting and configuring applications, finding a solution for occurring problems.
  • Analyzing and solving IT issues related to hardware and Microsoft Windows Environment.
  • Liaising with users from different departments.
  • Escalating major problems to 3rd line support.

Your Benefits

What we offer:

  • A secure job in an exponentially growing international company
  • Strong team spirit and a great working atmosphere in a friendly team
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development program
  • Mentoring program to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • Centrally located office
  • A company that is not only continuously commercially successful but also provides a sense of purpose:

o   Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.

o   Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.

Your Skillset

Required skills :-

  • Very good English.
  • Experience in IT troubleshooting (Windows and software-related).
  • Effective communication skills (primarily with the customer and team members).
  • Ability to handle priorities and work under pressure.
  • Knowledge about remote support.
  • Ability to work on shifts.

Would be an asset:
Experience in working with IT ticket tools
Availability for shift-pattern work from Monday - Friday

Job-ID: 8575 / Date August 27, 2021
L2 Remote Support Specialist
Malaysia / Petaling Jaya, Selangor
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