Operations

Database Specialist (Business Analyst)

Job-ID: 9811
Malaysia / Petaling Jaya, Selangor
Full-time
Young professionals
Your contact Salescode
Salescode

Become a part of our team!

At Salescode, we are global locals that scale revenue worldwide. We build successful sales teams globally, faster than anybody else. Our expertise is coded into a cutting-edge engine, which drives our sales experts to maximized performance in 50+ countries. With this as a reality - we are able to expand reach and offer sales services to more than 190 countries.

We sell for the IT industry. We provide tailor-made sales outsourcing services, along the entire sales cycle on a global scale. Our more than 4,000 experts worldwide provide services based on our cutting-edge engine to outperform customer expectations and drive revenue.

Your Role

  • You join the Data & Innovation Department as Business Analyst towards improving reporting for central teams and selected projects across the globe, where a need arises
  • You execute reporting packages for agents, teams, and programs to provide analysis in areas of sales activity
  • You prepare and send out reports and performances updates
  • You make sure processes and procedures regarding the real time management are up to date
  • You are responsible for the complete development of all reports
  • You create and update stakeholder reporting and competency data on a daily, weekly, monthly and quarterly basis
  • You perform Root cause Analysis (RCA) to identify the appropriate actions to reduce/eliminate the defects in case of variance in performance parameters and continue to find better ways of managing the operational metrics
  • You create Agent Productivity Reports using pre-defined metrics to compare individual and team performance
  • You consolidate program reports and provide business analysis
  • You ensure the adaption of Best Practices regarding the usage of tools and processes

Your Benefits

  • A secure job in an exponentially growing international company
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development program
  • Mentoring program to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • Centrally located office
  • A company that is not only continuously commercially successful but also provides a sense of purpose:

o   Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.

o   Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.

Your Skillset

§  You have 2-3 years relevant experience in analyzing business and working with numbers, ideally within the Sales environment

§  You have excellent communication skills both verbal and written in English (C1)

§  You demonstrate strong organizing abilities and process oriented work style

§  You have the ability to build strong internal and external relationships

§  You understand and apply knowledge of the complexities and interdependencies of business processes

  • Salesforce.com and/or Hubspot experience would be a PLUS
  • Experience with data bases would be a PLUS
  • Experience with KNIME would be a PLUS
  • You have self-motivation to drive personal and team moral for continuous improvement
  • You have proven skills in creating and automating of management reporting
  • You have strong experience in analyzing management reporting
  • You have strong IT literacy
  • You have good time management skills as well as the ability to work to deadlines
  • You pay strong attention to detail and the you have the ability to work with limited supervision
  • Data consolidation, cleansing and structuring to enable BI
  • You have knowledge in Power BI
  • You are able to use Microsoft applications and CRM systems
  • You have proven capability BI development and analytics
Job-ID: 9811 / Date December 23, 2021
Database Specialist (Business Analyst)
Malaysia / Petaling Jaya, Selangor
Drag & Drop files here or click to browse files
Scroll
To top