Operations
Apply online
Job-ID: 18179
Country
Greece / Remote
Contract
Full-time
Level
Professionals
Italian User Success Manager - 6 month contract - Remote (Greece)
Supporting existing clients of a customer
Your Skillset
- Speak Italian on a native or near-native level and are proficient in English (C1 level at least)
- Have 1-2 years of experience in customer service or similar
- Strong communication and interpersonal skills with the ability to build long-term relationships with clients
- Problem-solving mindset and ability to handle customer inquiries with empathy and professionalism
- Organizational and time management skills to effectively handle multiple accounts and priorities
- Analytical skills to monitor user activity, identify trends and provide actionable insights
- Proficiency with CRM systems or customer success tools (i.e. HubSpot, Slack etc)
- Adaptability and eagerness to quickly learn new tools, processes and product updates
Your Role
- Proactively reach out to a list of assigned customers to provide help & guidance in using the product, as well as answering any questions.
- Help customers activate their account by setting up the most useful features, such as integrations or adding team members. Connect each customer’s business needs to our product offerings.
- Tailor your approach according to the customer’s expertise, industry, and business context (e.g. newly registered businesses vs. mature businesses).
- Collaborate with internal teams (support, sales, product) and keep an updated record of all customer interactions in the CRM system.
- Provide structured feedback to internal stakeholders on customers most pressing needs and recurring issues
- Enhance the account activation and retention rates by providing professional support
- Improve customer satisfaction and NPS by maintaining a professional and helpful approach, and by following up on commitments made during your interactions.
Become a part of our team!
We provide sales outsourcing services globally for the tech industry. Our more than 800 experts worldwide provide services based on our cutting-edge business framework to outperform customer expectations and drive revenue. Our main locations hubs are Athens, Greece; Kuala Lumpur, Malaysia; Nuremberg, Germany; Houston,TX, US; Mexico City, MX. However, we also operate in fully work from home environments.
Our client is a European fintech company that provides business banking solutions, invoicing and accounting integrations for freelancers and SMEs. It offers features like cashback, international payments and financial management tools to help businesses streamline their operations.
Your Benefits
-
Competitive monthly salary -
International environment -
Internet allowance -
Mobile working -
Onboarding program -
Trusted working hours
Italian User Success Manager - 6 month contract - Remote (Greece)
Greece / Remote