German Speaking Customer Success Manager - Remote (Maternity cover)

Customer Success Manager EOR

You will work with our most strategic, highest-value customers—many of whom operate complex environments with global reach. This role is part relationship manager, part consultant, part strategist, and part builder. You’ll develop what “high-touch” customer success looks like here, while helping define best practices, playbooks, and processes that the team will scale over time. You’ll partner closely with Sales, Renewals, Product, and Support to ensure our largest customers see deep value from PRTG and are set up for long-term success.

Your Skillset

5+ years of experience in Customer Success or account management within a SaaS environment.
Prior experience working with enterprise or strategic accounts (IT/OT/Network Monitoring experience preferred but not required).
Ability to build trusting, long-term relationships with technical and business stakeholders.
Strong communication and facilitation skills—capable of leading executive-level discussions.
A builder’s mindset—comfortable crafting processes, templates, and success plans from scratch.
Excellent written and spoken German and English (C1)

Your Role

Own customer relationships for top accounts in your region.
Lead strategic onboarding, expansion planning, product adoption initiatives, and periodic business reviews.
Build adoption playbooks and standardized success motions that can scale across teams and regions.
Identify risk, create remediation plans, and coordinate cross-functional execution to drive customer outcomes.
Surface upsell and expansion opportunities aligned with customer goals and hand them to Sales as qualified leads.
Collaborate with Product by providing structured feedback, usage insights, and customer perspective for roadmap planning.

About Salescode

Become a part of our team!

Salescode scales successful software/SaaS sales teams globally, faster than anybody else. We sell for the software industry. We provide tailor-made sales outsourcing services, along the entire sales cycle on a global scale. Our worldwide experts provide services for 190 countries based on our cutting-edge software to outperform customer expectations and drive revenue. Salescode is a brand of the Hemmersbach Group, a global IT services provider with more than 4,000 employees in over 50 offices. Join the team in Nuremberg, Athens, Houston or Kuala Lumpur and contribute to our success story.

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